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FAQs

My Account

How do I open an account with Sophia's® Wholesale Doll Clothes?

To create an online account simply log-on to www.ShopSophias.com and go to the Create an Account tab at the top of the home page. Complete the form and click Create My Account. Upon receipt of your application, you will be sent a short questionnaire to complete. Your wholesale account will then be reviewed for activation. Once  approved, you will be able to browse our full line of 18" dolls, doll clothes and accessories and place your orders effortlessly and at your convenience. Opening orders are $150 minimum with $50 minimum for reorders. Your access to our wholesale doll clothes website requires your acceptance of our Terms and Conditions. If you are not intending to use our on-line ordering, you can contact one of our Customer Service Staff and they can walk you through the process and send you out our catalog from which you can then order.

 View Your Order History

You will need to log into your Wholesale account. Click on the "My Account" tab at the top of the home page to view your order history.

What if I forget my password?

There is a Reset Password option on our website when you sign in or you may call us at 610-647-2118 and one of our Customer Service staff will be glad to assist you.

My Order

 

Placing Your 1st Order

Once you have established a Wholesale Account, you have several different options available for placing your orders.  You may log-on to our website at www.ShopSophias.com and view our 18 Inch dolls, doll clothes, doll shoes, doll accessories, wholesale price lists and place orders anytime at your convenience. Orders can also be faxed to our office at 610-647-7828, mailed to us at Sophia's®, 30 Three Tun Road, Suite 5, Malvern, PA 19355, or emailed at info@shopsophias.com.  If you need assistance, or wish to place your order over the phone, please contact our office at 610-647-2118 and speak with any of our Customer Service staff during our regular business hours: Monday–Friday,9 am – 5 pm, eastern time. 

Call and speak to any our Sophia's® Customer Service staff and we will be delighted to assist you with product recommendations, shipping details, or answer any other questions that you may have.

What if I have questions or want to change or cancel my order?

Please call us at 610-647-2118 or email at info@shopsophias.com and one of our Customer Service staff will assist you.

Minimum Order Requirements and Quantity Discounts

We have a first time opening minimum order of $150 and each additional order minimum is $50. We also feature quantity discounts on many of our 18 inch doll shoes, 18" doll separates, 15" baby doll clothing and wholesale doll accessories. You may also opt to receive your merchandise without any additional hangers and/or packaging.  Please inform our Customer Service staff if this is a preference you would like to choose.

Sales and Promotions

Sales and Promotions will automatically be sent to you when you are approved for a Sophia's® wholesale doll clothes account.

I need a copy of my receipt/invoice.

A copy of your invoice is included with your order. If you need another copy you may call us at 610-647-2118 or e-mail us at billing@shopsophias.com. We will be happy to provide you with the information you need.

I love Sophia's® products and I don't own a business, how do I make a purchase?

Support your local stores by clicking on the "Not a Business? Click to Shop Stores Here" icon on the top left corner of our homepage. You will then be directed to a Retail Site where you can browse a collection of Sophia's® brand 18" doll clothes and 15" doll clothing and accessories and purchase them from a retail store near you. Once you enter the retail site, you are subject to the Policies and Terms of Use of Shopatron, our eCommerce retail provider.  

Sophia's® wholesale doll clothes, dolls, doll accessories and doll furniture are sold at retail locations nationwide. To find the closest retail location to you, call our Customer Service staff at 610-647-2118 and they will be happy to assist you.

International Orders

International orders are accepted if you have been approved for a wholesale doll clothes account with Sophia's®. Please note that International customers are responsible for all duties and taxes related to the shipping and receiving of Sophia's® merchandise.

Shipping

When will my order ship?

Packages ship from our suburban Philadelphia location within 1 – 2 business days of receipt. For domestic orders, your merchandise will  ship via USPS or UPS and International orders ship via USPS/Priority Mail International. Holiday shipping times may vary.

What are my shipping charges?

Standard shipping is based on the total weight of your order, the box size and shipping address.  All efforts are made to ship in the most cost efficient manner using either USPS or UPS services. Expedited shipping is available on a per order request.  A pre-authorization of additional charges is needed to process these orders.  Please contact our Customer Service staff if you have questions regarding expedited shipping. 

Returns, Refunds and Exchange Policy

Returns and refunds will be honored within 30 days of purchase with a proof of purchase and prior authorization. Please contact our Customer Service staff at 610-674-2118 or info@shopsophias.com to obtain a Return Authorization Number. Refunds do not include shipping charges and a 15% restocking fee may apply. 

Product Information

Sophia's Customer Service and Support

Call us at 610-647-2118 and a member of our  Customer Service staff will be glad to assist you, email us at info@shopsophias.com or fax at 610-647-7828.

Is there a deadline for reporting a damaged product?

All merchandise should be inspected immediately upon receipt.  Please report any damages or defective products within 5 days from receipt of your purchase.

What happens if a product is out of stock?

Out of stock merchandise will automatically be placed on a Back Order.  You are not charged for merchandise that does not ship and you are able to cancel your Back Order at any time. Our Customer Service staff will notify you once that product is back in stock.

Safety Compliance

All Sophia's® products are lead and phthalate free, Certified Safety Tested, and CPSIA Compliant. You can purchase your 18 inch wholesale doll clothes with confidence at Sophia's®.

Privacy and Security Policy

To review our Privacy Policy click here.

Terms and Conditions

Please click here to read our Terms & Conditions.

Your Consent

Entering the Site will constitute your acceptance of our Terms and Conditions.  If you do not agree to abide by these terms, please do not enter our Site.

Contact Us

We would love to hear from you! Please feel free to contact us at 610-647-2118 during our regular business hours: weekdays between 9-5 pm, eastern time.

Sophia's® Heritage Collection
30 Three Tun Road, #5
Malvern, PA 19355
Phone: 610-647-2118
Fax: 610-647-7828
www.shopsophias.com
E-mail: info@shopsophias.com

Sophia's® is not affiliated with American Girl®, Registered Trademark of American Girl, LLC.