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Shipping & Returns

Shipping

We can ship to virtually any address in the world. Shipping charges vary according to weight and package(s) destination. All applicable duties, taxes and brokerage fees are the responsibility of the receiver. We can estimate the shipping and delivery dates based on the availability of your items and the shipping options you choose. Regular ground shipping by either UPS or USPS (our current providers)
does not offer a guaranteed delivery date. If a package is required by a certain date, we suggest contacting our Customer Service Department at 610-647-2118 or info@shopsophias.com for expedited shipping. Please note additional charges will apply. Drop shipping is considered  only upon request and additional charges will apply. 

Return Policy

We strive for your 100% satisfaction with all of our merchandise.  If for any reason you are not, you may return most new, unopened items within 30 days of delivery for an exchange or full product refund. Shipping and processing fees are non-refundable unless the return is a result of our error (you received an incorrect or defective item, etc.). Please contact our Customer Service Department at 610-647-2118 for a Return Authorization.


Sophia's® is not affiliated with American Girl®, Registered Trademark of American Girl, LLC.